Archive for Katrina

The Empty Sky … and the Quiet Network

Seven years on, I still look up at the empty sky every so often and remember. And, of course, sometimes I remember deep in my sleep, when the mechanisms of wakefulness and work and schedules aren’t in place to defend me from the worst of the images and the sounds and the smell. I spent much of September 11th, 2001 in my office above Lexington Avenue – and the rest trying to get home to my family.

But many of those memories aren’t of the moment, of the day itself; it’s the aftermath – those lonely months when being part of the world’s great metropolis couldn’t insulate anyone from individual loss and fear. And I’m struck from my vantage point of 2008 just how unconnected those times were in comparison to how I live now – to how we live now.

The network, such as it was, failed. Cell phones connected to nothing. Land lines were iffy. Bandwidth trickled. We watched television – the same video over and over and over again. We listened to the radio. And in New York, we walked a lot. For New Yorkers, this was an in-person event, a vast communal meet-up without the benefits of organizing technology. In truth, we reduced to the lowest needs on Mazlow’s hierarchy of needs for a while. Shelter and safety, that next meal – and the same for everyone we knew, our friends and families.

The sad, horrible social network of short messages appeared on lampposts, and park benches, and impromptu bulletin boards. Names and faces of the missing like ghostly pre-Twitter queries never to be answered – Facebook by printer and Scotch tape – pieces of paper so fresh in the first days, turning to tatters of running ink and blurred head shots in the wind and the rain … and much later … the snow and sleet of the worst New York winter.

Many bloggers were born in those long hours. You could feel the biological need to self-expression, and the parallel desire for more information than the traditional media could provide. You could almost feel the old web creaking, the html bending. I am absolutely convinced that some of the energy and drive to create our socially-empowered web was provided by those horrible events on a gorgeous September morning. Then too, as the demographers tell us, a newer generation came of age – all-too conscious of the stakes and driven by the idea of change, of not going back.

But as I considered writing about the roots of online social activism, I resisted the urge to pin too much on the events of that day – choosing, instead, to talk about the response to Hurricane Katrina four years later as a post-genesis moment. Still I remember those tattered notes all over New York – the last greated unwired social cause network. And I can’t help a glance at the empty sky.

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Coming Around Again

I’m sitting here giving CauseWired its last look before it goes off to production next week, and rereading Chapter One’s account of the online reaction to the destruction of Hurricane Katrina while watching the current evacuation of New Orleans and other Gulf communities in the path of Gustav, the massive hurricane currently battering Cuba. The memories aren’t good ones.

To me, the flow of information online in the months (and sadly, years) after Katrina was a milestone in online social activism, a time when real people organized to hold their government accountable, raise money, and try to rebuild damaged lives. Like the CauseWired movement itself, New Orleans is still a work in progress – even as the camera trucks head back to the Gulf.

What will the online response be this time, if this storm ravages the gulf communities? Three years ago, media analyst Mark Glaser put the online response to Katrina in perfect context:

As the water finally starts to recede in New Orleans, the watershed for online journalism has been laid bare. Hurricane Katrina brought forth a mature, multi-layered online response that built on the sense of community after 9/11, the amateur video of the Southeast Asian tsunami disaster and July 7 London bombings, and the on-the-scene blogging of the Iraq War.

Yes, the 2005 Katrina response online was indeed “multi-layered.” But it wasn’t instant, indeed it evolved and grew over the weeks after the flood claimed 1,800 lives and government stood still. Since then, the network is both bigger and faster – millions on Facebook, millions of blogs, the instant call and response of Twitter, and the dozens of online social enterprise platforms primed to create new causes.

Look at Beth Kanter’s most recent experiment in online activism and fundraising to get a sense of speed and tactics. Beth raised $2,657 to cover the costs of college tuition for Leng Sopharath, an orphan in Cambodia in just 90 minutes, and then went on to raise nearly $4,000. As usual, Beth shares the sausage-making along with the sausage, and she makes a bunch of good points – none more important than this one:

This is something you probably can’t duplicate if you’re just starting out because I’ve spent five years using social media to build and nurture a network and banking social capital. It’s the network, stupid!

Yeah, Beth is totally connected to the nonprofit tech world and many of her fundraising supporters want to see campaigns like this succeed. But transpose Beth’s community standing to an event the size of Katrina, and multiply her by thousands of well-connected leaders and you get the idea (there are not one, but two examples of Beth’s canny use of technology in CauseWired).

Back to 2005 – there were limits to online organizing, to helping out in the crisis, to building a real cause online that made a difference. Here’s a bit from the book about the role of mainstream media – which is so clearly an important partner in this new world of online social activism:

…the blogging of Hurricane Katrina also clearly showed the limits of online support for disaster relief. Millions of dollars was directed to the American Red Cross, which many Americans later came to believe did not perform particularly well in the storm’s aftermath. The lack of electricity in the devastated areas kept many amateur journalists from covering the storm or its immediate aftermath. Meanwhile, some of the mainstream media – derided as an article of faith by bloggers – performed heroically, particularly the local press. Nola.com, the large-scale website of the Times-Picayune newspaper, became the online ground zero for reports from the city and was cited for its blogging when the paper won two Pulitzer Prizes (one for public service) for its coverage of Katrina. And most of us followed the horrific story on cable television, as that old-time dinosaur of 24-hour news CNN particularly distinguished itself.

Yet, I think Nola.com’s role in the Katrina story transcends the old “we report, you read” formula for big news coverage – and it was central to how Katrina played out online, among the blogging community and a world of donors who wanted to help but felt powerless. After Katrina hit, reporters in the field updated the The Times-Picayune’s blog on a continuous basis. Traffic exploded from about 800,000 page views on a normal day to more than 30 million a day in the aftermath of the disaster. As evacuees scattered north and west of the region, they eventually were able to get their local news from the ongoing blogging at Nola.com. Accepting the Pulitzer, editor Jim Amoss paid tribute to the blog’s contributors, “who were integral to everything we published, and made us an around-the-clock vital link to readers scattered across the nation.”

I’d love your thoughts on this. How will we do it differently this time?

UPDATE: Andy Carvin launched the Gustav Information Center today on Ning, word being spread rapidly on Twitter – they’ll be using the tag #gustav if you want to follow. Home Depot already using the tag to update on stories in the Hurricane’s path.

UPDATE II: Al Tompkins of The Poynter Institute has set up a Ning site of resources for journalists. To me, one of the great things about the response to Katrina three years ago (a rare silver lining in that tragic debacle) was the new cooperation between professional journalists and the growing social web.

UPDATE III: Gustav comes ashore. Best single resource is old-school: NOLA.com. But great stuff on Twitter, and on-the-ground reports from GustavReporter. Beth’s got a bunch of links for virtual volunteering opportunities.

UPDATE IV: Via Marnie Webb, the Gustav Tracker app for txting “safe” or “need help” messages to the network.

UPDATE V: Not as bad as feared, thankfully. Great Q&A with Andy Carvin on the Poynter site.

Geeks Fill the Info Gaps in Disaster Response

I came across a great post from October by veteran Web developer Nate Ritter, who wrote about how Twitter feeds and other social media tools really helped out in the wildfires around San Diego. Here’s a taste, but read the whole thing:

Even though I was aggregating two TV channels, a radio station, a local newspaper, friends and even strangers’ eyewitness reports via a free phone number, email, the contact form on this blog, SMS, phone calls and other twitter feeds, it wasn’t enough. For three days straight I’ve been pushing this content out. It was a one-man communication station. And although it was helpful for many people (both locally and internationally), I am very glad the worst has come and gone — not only because of the disaster, but because I don’t know that I could continue. It’s been extremely tiring.

As we’re learning that mainstream media is unable to keep up with the demand necessary to distribute information, for whatever reasons, there is a major opportunity for us, the normal every day “Joe’s” to make a major difference.

In working on the CauseWired project, I’m taking an in-depth look at the online response to Hurricane Katrina in and around New Orleans – a response, by the way, that continues to this day. If you have any stories like Nate’s about how the digital network helps in responding when big-time trouble strikes, please let me know in comments. I’m looking for compelling first-person stories. [Hat tip: Beth Kanter at NetSquared]